Privacy Policy
Last updated: September 2026
1. Introduction
Leading Sports Medicine ("LSM", "we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose and protect personal information, including health information, gathered through this website and in connection with our network of clinics.
2. What Information We Collect
Depending on how you interact with this website, we may collect:
-Contact details such as your name, email address, phone number and postal address.
-Enquiry and booking information submitted through contact or appointment request forms, including the reason for your enquiry.
-Health information you choose to share, such as details of an injury, condition or concern relevant to a clinical enquiry.
-Career application information, including your resume, cover letter, qualifications, professional interests and preferred clinic, if you apply for a role through this website.
-Technical information such as your IP address, browser type, device information and pages visited, collected automatically through cookies and analytics tools.
3. How We Collect Information
We collect personal information directly from you when you complete a form on this website, contact us by phone or email, or apply for a role with LSM. We may also collect limited technical information automatically through your use of this website, including via cookies and similar tracking technologies.
4. How We Use Your Information
We use the information we collect to:
-Respond to your enquiry and connect you with the most relevant LSM clinic.
-Facilitate appointment requests, which are then handled directly by the relevant clinic.
-Assess and respond to career applications.
-Improve this website and understand how it is used.
-Send you updates or communications you have opted in to receive, such as our Insights content or community updates.
-Comply with our legal obligations.
Health information you share through this website is treated as sensitive information under the Australian Privacy Principles and is only used for the purpose for which it was provided, such as directing your enquiry to the appropriate clinic.
5. Disclosure of Information
Because LSM operates as a network of clinics, information you submit through this website may be shared with the specific clinic or practitioner relevant to your enquiry or application. We do not sell your personal information. We may disclose information to third-party service providers who help us operate this website, such as hosting and CRM providers, who are required to handle your information securely and only for the purposes we specify. We may also disclose information where required by law.
6. Data Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes the use of secure systems for storing enquiry, booking and application data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Cookies and Analytics
This website may use cookies and similar technologies to understand how visitors use the site and to improve its performance. You can adjust your browser settings to refuse cookies, though this may affect the functionality of some parts of the website.
8. Access and Correction
You have the right to request access to the personal information we hold about you and to request that it be corrected if it is inaccurate, out of date or incomplete. To make a request, please contact us using the details below.
9. Third-Party Links
This website may contain links to third-party websites, including individual practitioner profiles or external resources. This Privacy Policy does not apply to those websites, and we encourage you to review their privacy practices separately.
10. Complaints
If you have a concern about how we have handled your personal information, please contact us using the details below. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date.
12. Contact Us
For any questions about this Privacy Policy, or to make an access, correction or complaint request, please contact us at [email protected]